Effective Date: October 12, 2023

Ready Legal Information

Our Privacy Policy, also known as the "Privacy Policy," is designed to clarify our data handling procedures, including the information we process to deliver our Services.

To illustrate, our Privacy Policy outlines the data we collect and its impact on your experience. It further elucidates the measures we employ to safeguard your privacy, such as ensuring that sent messages are not retained by us and affording you control over your communication partners on our platform.

This Privacy Policy pertains to all our Services unless explicitly stated otherwise.

We also encourage you to familiarize yourself with Ready’s Terms of Service ("Terms"), which delineates the conditions governing your use of our Services and our obligations in providing them.

Back to top

Information We Collect

Ready must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services, including when you install, access, or use our Services.

The types of information we receive and collect depend on how you use our Services. When registering for our Services, you can do so without providing any of your information, except when you choose to register using your email.

Our Services have optional features which, if used by you, require us to collect additional information to provide such features. You will be notified of such collection, as appropriate. If you choose not to provide the information needed to use a feature, you will be unable to use the feature. For example, you cannot share your location with your contacts if you do not permit us to collect your location data from your device. Permissions can be managed through your Settings menu on both Android and iOS devices.

Information You Provide

Your Account Information: When you sign up for our Services, you do not have to to disclose any personal information unless you opt for email registration. You can add other information to your account, such as a profile picture and "Profile" information.

Your Messages: We do not retain your messages in the ordinary course of providing our Services to you. Instead, your messages are stored on your device and not typically stored on our servers. Once your messages are delivered, they are deleted from our servers. The following scenarios describe circumstances where we may store your messages in the course of delivering them:

Undelivered Messages: If a message cannot be instantly delivered (e.g., if the recipient is offline), we securely save it on our servers in an encrypted form for up to 30 days while we attempt to deliver it. If we cannot send the message within this time frame, we delete it.

Media Forwarding: When a user forwards media within a message, we store that media temporarily in encrypted form on our servers to aid in more efficient delivery of additional forwards. We offer end-to-end encryption for our Services. End-to-end encryption means that your messages are encrypted to protect against us and third parties from reading them.

Transactions and Payment Information: If you use our payment services or engage with our Services designed for financial transactions, we process additional data about you. This may include details like wallet addresses and transaction information.

Customer Support and Communication: When you reach out to us for customer support or any other form of communication, you might share information related to your use of our Services. This can include message copies, any additional relevant information, and your contact details, such as an email address. For instance, you may send us an email detailing app performance or other concerns.

Automatically Collected Information

Usage And Log Information: We collect information about how you interact with our Services, including activity-related, diagnostic, and performance data. This encompasses details like your usage patterns, Service configurations, interactions with other users (including businesses), activity timeframes, log files, as well as diagnostic, crash, website, and performance logs and reports. We also consider factors such as when you registered to use our Services, the features you use (e.g., messaging, calling, Status, groups), profile information, online status (your "last seen"), and profile updates.

Device and Connection Details: We gather information specific to your device and connections when you install, access, or use our Services. This involves hardware models, operating system specifics, battery levels, signal strength, app versions, browser data, mobile networks, connection particulars (like phone numbers, mobile operators, or ISPs), language preferences, device operations data, and unique identifiers.

Cookies: Cookies are employed to support and provide our Services. They serve various purposes, such as enabling web-based Services, enhancing user experiences, tracking Service usage, and personalizing content. For instance, we use cookies to provide web and desktop Services, gauge the popularity of Support Center articles, and display relevant content. They also help us remember your preferences, like language settings, making your experience safer and tailored to your needs. Learn more about our cookie usage here.

Back to top

Your Information from Third Parties

Other Users: When people in your network use our Services, they may share your phone number, name, and other details, just as you can share their information. They may also send you messages, interact with groups you are part of, or make calls. We require that these users have the legal right to collect, use, and share your info before they provide it to us. It is important to be aware that users can take screenshots or record your conversations or calls with them and may share these recordings with Ready or others or post them on different platforms.

User Reports: Users can report your interactions and messages on our Services, just as you can report theirs. Third parties might also report interactions and messages. This reporting helps maintain compliance with our Terms and policies. When a report is made, we gather information about both the person making the report and the person being reported.

Third-Party Service Providers: We collaborate with third-party service providers to help us in operating, improving, and supporting our Services, among other things. These providers assist us with app distribution, technical infrastructure, system delivery, cybersecurity, and other crucial aspects. They may, under certain conditions, provide us with information about you. For example, app stores might offer reports to aid us in diagnosing and resolving service issues.

Third-Party Services: Our Services can be used alongside third-party services. When you integrate our Services with these third-party options, we may receive information about you from them. For instance, if you use the Ready share button on a news service to send a news article to your Ready contacts or groups, we might get information related to this interaction. Keep in mind that when using third-party services, their specific terms and privacy policies will govern your interactions with them.

Back to top

How We Use Information

We use information we have (subject to choices you make and applicable law) to operate, provide, improve, understand, customize, support, and market our Services. Here's how:

Operating Our Services: We rely on this information to manage and deliver our Services, including handling customer inquiries, executing purchases and transactions, and refining, resolving, and customizing our Services. This data also assists us in understanding user behaviors, evaluating, enhancing, researching, developing, and testing new services and features. It is used for troubleshooting, too, and allows us to respond to your outreach.

Enhancing Safety, Security, and Integrity: Safeguarding safety, security, and integrity is fundamental for our Services. We utilize this data to validate accounts and activities, combat malicious behavior, shield users from unfavorable interactions and spam, and maintain overall safety, security, and integrity on our Services. This extends to investigating suspicious activities, violations of our Terms and policies, and ensuring lawful usage of our Services.

Communications About Our Services: We use this information to stay in touch with you regarding our Services, keeping you informed about our terms, policies, and other vital updates. You might also receive promotional material regarding our Services.

Back to top

Information You And We Share

Sharing of information is a vital aspect of our Services. You share your information during your use and interactions on our platform, and we, in turn, share your information to help us run, provide, enhance, understand, personalize, support, and promote our Services.

Sharing Information with Communication Contacts: As you use our Services for communication, you naturally share your information, including messages, with your contacts.

Information Associated With Your Account: Information associated with your account, such as your phone number, profile name and photo, "profile" details, last seen status, and message receipts, is accessible to anyone using our Services. You can manage specific information available to other users, including businesses, by configuring your Services settings.

Access by Your Contacts and Others: Users with whom you interact can save or redistribute your information, such as your wallet address or messages, both within and outside our Services. You have the ability to control your interactions and the information you share through your Services settings and the "block" feature.

Collaboration with Third-Party Service Providers: We collaborate with third-party service providers to assist us in the operation, improvement, customization, support, and promotion of our Services. These partnerships entail services like technical infrastructure, delivery systems, marketing, research, security, and customer support. When we share information with these service providers, they are obliged to use your information on our behalf, adhering to our instructions and terms.

Integration with Third-Party Services: When you or other users engage with third-party services that are integrated with our platform, those services may receive information regarding what is shared with them. Please be aware that your use of third-party services is subject to their specific terms and privacy policies.

Back to top

Assignment, Change Of Control, And Data Transfer

In situations where we become part of a merger, acquisition, restructuring, bankruptcy, or asset sale, we will share your information with the entities succeeding us or the new owners. This will be carried out in alignment with applicable data protection laws.

Back to top

Managing And Retaining Your Information

We retain information for the duration necessary to fulfill the purposes outlined in this Privacy Policy. This encompasses providing our Services, complying with legal obligations, enforcing our Terms, and safeguarding our rights, assets, and users. The specific storage periods are determined on a case-by-case basis, considering factors such as the information's nature, the purpose for its collection and processing, operational and legal retention requirements.

Should you wish to take control of, modify, restrict, or erase your information, you have the following tools at your disposal:

Services Settings: You can use your Services settings to control specific information accessible to other users. This includes the management of your contacts, groups, broadcast lists, and using the "block" feature to manage your communication with other users.

Editing Your Profile Name and Picture, and "Profile" Details: You have the option to edit your profile name, profile picture, and "profile" details at any time.

Deleting Your Ready Account: You can delete your Ready account at any time, which includes revoking your consent to our use of your information as required by applicable law. This can be done through our in-app "delete my account" feature. When you delete your Ready account, any undelivered messages are also removed from our servers, along with information no longer needed for the operation and provision of our Services. Deleting your account will encompass the removal of your account information, profile photo, and your presence in all Ready groups. Please be aware that merely deleting Ready from your device, without using our in-app "delete my account" feature, will result in your information being retained by us for a longer period. Remember that deleting your account does not affect information related to groups you created or information other users have about you, such as copies of messages you have sent them.

Back to top

Legal Compliance, Our Rights, and Your Protection

We access, maintain, and may disclose the information described in the "Information We Collect" section of this Privacy Policy above when we have a good-faith belief that it is necessary to: (a) Respond to legal requests, regulations, or government inquiries as required by applicable law; (b) Enforce our Terms and other relevant terms and policies, including the investigation of potential violations; (c) Identify, investigate, prevent, or address cases of fraud, illegal activities, security concerns, and technical issues; (d) Safeguard the rights, property, and safety of our users, Ready, or others, including preventing potential harm or physical injury.

Back to top

Our Global Operations

Ready shares information on a global scale with our partners, service providers, and individuals you communicate with across the world, following the guidelines of this Privacy Policy. For instance, your information might be transferred, transmitted, stored, and processed in countries or territories, locations of our service providers, or any other global regions where our Services are accessible, beyond your place of residence, for the purposes detailed in this Privacy Policy. Ready employs a worldwide infrastructure with data centers, and these transfers are essential to provide the global Services specified in our Terms. Please remember that the privacy laws and protections in the countries or territories where your information is transferred may differ from those in your home country or territory.

Back to top

Updates To Our Policy

We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Effective Date” at the top of this Privacy Policy. Please review our Privacy Policy from time to time.

Back to top

Contact Us

If you have questions or issues about our Privacy Policy, please send an email to contact@ready.io.

Back to top